FAQ

Questions,
answered.

Search, or open a category. Still stuck — support@pikcal.app.

Getting started

Photograph a plate, scan a barcode, photograph a nutrition table, or type a sentence. The app estimates calories and macros and files the meal on Today. You can always edit the result.
They are estimates. On a well-lit plate with everything visible, they are often within about 10–20% of a weighed meal. Shoot from above, keep foods unstacked, and correct what looks off. Use them for trends, not lab values.
On the phone, from age, sex, height, weight, activity, goal and pace. Those numbers never go to the plan-writing models. You can change the targets in Settings.

Scanning

Open the meal. Edit names, portions and macros, add or remove items, or delete it. You can also send a correction hint and re-run the analysis.
You can read Today and history offline. A new AI scan needs a network. Barcode and typed meals still need a lookup when they hit the catalog or the models.
iPhone: free accounts currently get 3 AI scans a day; Pro is unlimited. Android: photo scan is a Pro feature; barcode and typed meals stay on the free side, with history capped at 14 days until Pro.
Usually a weak connection, a blurry or dark frame, or a brief model outage. Retry on Wi-Fi, with the plate lit from above. If it keeps failing, mail us the time and a screenshot.

Pro & billing

Unlimited photo scans, full history, saved foods, and the analysis surfaces that ship with the current version. The paywall in the app is the live list.
iPhone: Settings → your name → Subscriptions → PikCal → Cancel. Android: Play Store → profile → Payments & subscriptions → Subscriptions → PikCal. You keep Pro until the period ends.
We cannot reverse a store charge. Apple: reportaproblem.apple.com. Google: the Play subscriptions page. Their policies decide.
In the app, Restore purchases. Use the same Apple ID or Google account that paid. Still dark? Mail us the store and the approximate time of purchase.

Privacy

In transit, everything is HTTPS. We do not sell personal information. A meal photo or typed description goes to OpenRouter, then Google and/or OpenAI, only after you Allow it in the app. We do not train our own models on your meals. Model providers follow their own policies — we do not claim they never train. Full map: the privacy policy.
Settings → Delete account. Confirm. Meals, photos, profile and the auth account go. Store receipts stay with Apple or Google. Irreversible.
Yes. Settings → Export my data. You get a JSON file of what the app holds locally. You can also ask support@pikcal.app.
Optional. iOS can read weight and active calories and write nutrition to HealthKit. Android uses Health Connect, not Google Fit. Steps, active calories and latest weight stay on the device. Meal writes happen only if you turn sync on.

Troubleshooting

iPhone: Settings → PikCal → Camera. Android: Settings → Apps → PikCal → Permissions → Camera. Then reopen the app.
Force-close, check the network, update from the store, restart the phone. If it keeps happening, send device + OS + app version from Settings.

Still stuck?

support@pikcal.app

Contact